Frequently Asked Questions.
A refined shopping experience begins with clarity. Find answers to our most frequently asked questions below.
01 How long does order processing take?
All orders are processed within 1–3 business days, excluding weekends and holidays.
02 How will I know when my order ships?
Once your order has shipped, you will receive a confirmation email containing your tracking information.
03 Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges.
04 What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect due to a packing error, please email us within 48 hours of delivery with photo proof so we can review the issue.
05 Do you offer free shipping?
Yes. TELLS COLLECTION offers free shipping on orders of $50 or more.
06 How can I receive 10% off?
Sign up through our website to receive 10% off. Any additional offer details will be provided during signup.
Still Have Questions?
Our customer care team is here to assist with additional questions about your shopping experience.