Track Your Order.
Your TELLS COLLECTION experience doesn't end at checkout. Find out how to follow your order's journey.
On Its Way to You.
Every detail matters, from the moment you place your order to the moment it arrives.
Find Your Order.
Keep your order number and email address handy. Your order confirmation email contains the secure link to view your order status.
For your security, order details are accessed through the private link in your Shopify confirmation or shipping email.
Open your TELLS COLLECTION order confirmation or shipping email and select View your order or Track your shipment. That link opens your current order status.
Can't find your email? Contact our team with your order number and the email address used at checkout.
CONTACT CUSTOMER CARE ↗From Us to You.
A look at the typical journey your order takes before arriving at your doorstep.
Order Placed
Your order has been submitted and a confirmation email is sent.
Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
On Its Way
Once shipped, a confirmation email with tracking information is sent.
Delivered
Your shipment reaches its destination according to the carrier's delivery updates.
Need a Little Assistance?
If you have questions about your order or need help locating your tracking details, our customer care team is here to assist.